30+ years in business.

(517 Reviews)

SOP Writing

If your organization's SOPs don't result in standardized outcomes, our customized workshop will help!

Workshop Details

Workshop Description

Whether your team writes SOPs, work instructions, or policies, you understand how critical they are to the smooth operation of the business. 

They ensure that products and services are standardized, help teams do their work effectively, and ensure a streamlined work process. That is when they’re well-written and user-friendly. 

Too often, however, these documents are difficult to read and understand, aren’t written so that users can follow and complete a task effectively, don’t use formatting and other cues to enhance usability, and simply aren’t functional. The workshop focuses on helping participants.

Workshop Aims

Your team will learn:

  • How and why to use process mapping
  • How to format SOPs for readability
  • How to use language and sentence structure for ease of use
  • How to use graphics that augment the text
  • Why troubleshooting is a must
  • What sections contribute to a useful SOP

Process Mapping and Organizational Structure

Effectively use process mapping to identify the start and end points of a process to ensure a comprehensive understanding of scope and avoid overlap. Participants learn strategies to align content with process flow for clarity and coherence.

Crafting User-Centered Documentation

Participants learn strategies to prioritize the needs of intended users, including how to use language, organization, and format.

Using graphics and other tools to enhance the user experience

Participants learn techniques to improve document usability through effective formatting, the use of rhetorical cues, and graphics. 

Module - 01

Introduction to Process Mapping

Module - 02

SOP structure

Module - 03

User-Centric SOP writing

Module - 04

Creating Logical Flow

Module - 05

SOP writing according to industry standards

Module - 06

Enhancing Usability Graphics

Module - 07

Troubleshooting and Quality Assurance

Method of Instruction

SOP Writing

What type of training are you interested in?

Your Workshop, Your Choice

Large teams typically choose to have the workshop delivered onsite or virtually.


One of our coaches will deliver our course at your facility.


Our courses are delivered via a virtual platform such as Zoom or Teams.

No matter what you choose, every workshop includes:

Completely Customized, White Glove Experience

Group Breakout Sessions Where Participants Practice And Apply Concepts

Customized Instructor Feedback And Solutions

Team Writing Exercises

And more! Hurley Write also offers self-paced online courses that are pre-recorded. These are great for individual team members. The self-paced course includes feedback on writing and, depending on your chosen package, personal coaching from one of our experts.

Frequently asked questions

What’s the format of the onsite and virtual workshops?
Our workshops are engaging, highly interactive, and completely customized! We use micro-learning techniques, in-class exercises, and collaborative breakout sessions to ensure a robust learning experience.
The onsite workshops run from two to five days, depending on the level of complexity of the documents your team writes and how much practice they need. The virtual sessions are typically 10 hours offered in two-hour segments; however, that can vary, depending on team size, team writing skill, and type of workshop.
We customize the course to focus on the types of documents your team writes and the skills they need to improve. Since all of our courses are based on readability studies, we provide your team with the latest tools and techniques to help them plan, write, and revise more effectively and efficiently.
The workshop provides multiple opportunities for participants to apply the concepts to their own writing. Practice sessions range from two to five per day in an onsite workshop and one per two-hour virtual session, depending on the workshop chosen and type of documents discussed.
We provide coaching services; we also help clients develop templates, style guides, and other types of reference documents. And we offer a communication audit, which can help you pinpoint your team’s real writing and review issues.

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Contact Hurley Write, Inc.

We’re here to help your team communicate better. Let us know how to reach you.
Prefer to chat? Call us at 877-249-7483
Prefer to chat? Call us at 877-249-7483

(172 Reviews)