Writing User-Friendly SOPs Workshops
SOPs people follow the same way, every time.
An SOP only works if the person doing the task reads it the way the writer meant it. When procedures are unclear, the result is deviations, retraining, and audit findings. For 35+ years, Hurley Write has helped companies write procedures their people can follow, working from your real SOPs and work instructions.
The Problem
A procedure that can be read two ways will be done two ways.
Most SOPs are written by subject matter experts who know the process too well to see where a new reader will get lost.
- Deviations and errors. Ambiguous steps lead to inconsistent work, and inconsistent work leads to investigations.
- Audit and inspection findings. Procedures that don’t match practice, or each other, are easy targets.
- SOP sprawl. Duplicated and outdated procedures leave people unsure which one is current.
- Slow onboarding. New hires can’t learn the job from the SOP, so someone has to stand beside them.
- Endless review cycles. Without a shared standard, every reviewer edits to their own preference.
What Changes
What your organization gets back
- Higher compliance. People follow procedures they can understand.
- Fewer deviations. Each step says one thing, in the order it’s done.
- Cleaner audits. Procedures that are consistent, current, and easy to defend.
- A leaner SOP library. Duplicates retired, the rest rewritten to one standard.
- Faster onboarding and training. The SOP does more of the teaching.
- Faster reviews. Writers and reviewers work from the same guidance and templates.
What It Covers
What participants learn
- Writing for the person doing the task, not the person who designed it
- When to write an SOP and when to write a work instruction
- Breaking a process into clear, single-action steps
- Placing warnings, cautions, and decision points where they’ll be seen
- Consistent terms, voice, and format across the whole library
- Reviewing SOPs against a shared standard
Who It's For
Built for teams that run on procedures
Proof
What clients say
“With Hurley Write’s help, we’ve been able to eliminate SOPs that no longer apply to our processes and revise those that do.” Samantha Foley, Sr. VP, multinational pharma company
Trusted By
Real clients, real teams
Pfizer, Genentech, Biogen, Novartis, AstraZeneca, Bristol Myers Squibb, Dow Chemical, DuPont, and John Deere.
A 16,000-person pharma company cut duplicate SOPs and raised compliance with the ones it kept. Read how, or browse all case studies.
Find out where your SOPs are creating risk.
Start with a conversation. We’ll ask about your SOP library, who uses it, and where deviations and findings are coming from, then recommend a path: an assessment, a workshop, or both.