Train the trainers: what kind of training in communications do in-house trainers need?


Posted March 1, 2022

Workplace trainers need more skills than just the subject matter they’re working on.
In other words, trainers need more than just engineering expertise if they’re helping the workforce to develop technical skills. They also need to know how to communicate effectively. A lack of communication skills will inhibit their success as a trainer and impair their efforts to help students learn.
So, how can trainers become dynamic communicators whose interactions with students are clear, concise, and effective whether they’re speaking, presenting, or writing? They themselves need to develop those skills. Here’s a breakdown of the most important communication skills for trainers to be able to conduct effective training.

How to run a meeting of minds

The first area that trainers need to master is how to manage a classroom, whether virtual or in-person. Classrooms in the workplace aren’t (or shouldn’t) be like going back to high school. Instead, they function more like corporate meetings, which are notorious for being viewed as unproductive time wasters. To avoid that outcome, trainers need to know how to plan and organize their classroom time effectively to ensure everyone remains engaged with the material and participates in the learning process.


How to maximize the medium

Particularly in the age of the pandemic, trainers need to be adept in managing their work across multiple media. Gone are the days when most training was conducted in in-person, instruction-led classrooms. Today, virtual technologies are increasingly common for training, and trainers need to know how to maximize the medium to optimize the learning. Specifically, keeping students attentive and focused can be substantially more difficult in remote learning environments, and the incorporation of technology into the process means trainers need to be prepared with appropriate digital etiquette and strategies suitable for an online world.

How to deliver a great presentation

The ability to effectively present the material to be learned is critical. Too many presentations miss the mark because they offer so many potential points of failure. The visual companion to the lecture may confuse. The verbal dimension may be boring. Written materials may be confusing or unclear. Every trainer needs to know how to effectively communicate across multiple media at once, engage the audience and keep them interested, speak with confidence, and ultimately clearly communicate the subject matter to be mastered.

How to build better visuals

Effective workplace learning is a multisensory affair. Presentations, lectures, and written materials must be accompanied by engaging, helpful visuals to increase learning outcomes and help cement the lessons for long-term retention. Building the best learning visuals is more skills-based than you might imagine, so it’s important for trainers to learn how to create visuals that will enhance their lessons and ensure that students walk away having truly mastered the intended material.
If you have further questions or would like some help bolstering training skills, please reach out for more information.
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