"Writing User Manuals" Course Description
As you know, but your team’s user manuals directly affect your company’s operations and end-users. Clear, concise, easy-to-read manuals mean fewer calls to customer support, which saves your firm time and money. Consider as well that the user manuals your team produces are a direct reflection of how your business operates and how well your team knows its stuff. Bottom line: poorly written user manuals cost time and money and can derail relationships you have with your customers.
Our customized onsite workshop training teaches your team how to plan and write user manuals that are easy to use.
At the conclusion of this workshop, participants should be able to:
- Plan the content of a user manual
- Use language effectively to ensure readability
- Use graphics effectively
- Analyze the end-user
- Write targeted, reader-friendly user manuals
The Hurley Write Difference
We customize all of our workshops using your team’s or organization’s writing examples. Our proven process will ensure that your team has the strategies to write effective documents.
Hurley Write ...
Instructors are experts—they have extensive backgrounds in professional writing and teaching
Uses your team’s documents to meet your specific objectives
Provides a team experience to ensure ongoing collaboration and learning
Provides ongoing support after the workshop to ensure concepts are applied in meaningful ways
Hurley Write Does NOT ...
Use “talking heads” as instructors who lack knowledge about writing
Use generic presentations that don’t apply to your key document needs
Use a cookie-cutter approach
Offer a “one-and-done” workshop with no follow-up