"Writing User Manuals" Course Description

As you know, but your team’s user manuals directly affect your company’s operations and end-users. Clear, concise, easy-to-read manuals mean fewer calls to customer support, which saves your firm time and money. Consider as well that the user manuals your team produces are a direct reflection of how your business operates and how well your team knows its stuff. Bottom line: poorly written user manuals cost time and money and can derail relationships you have with your customers.

Our customized onsite workshop training teaches your team how to plan and write user manuals that are easy to use.

Objectives
At the conclusion of this workshop, participants should be able to:

  • Plan the content of a user manual
  • Use language effectively to ensure readability
  • Use graphics effectively
  • Analyze the end-user
  • Write targeted, reader-friendly user manuals

The Hurley Write Difference

We customize all of our workshops using your team’s or organization’s writing examples. Our proven process will ensure that your team has the strategies to write effective documents.

Hurley Write ...
  • Instructors are experts—they have extensive backgrounds in professional writing and teaching

  • Uses your team’s documents to meet your specific objectives

  • Provides a team experience to ensure ongoing collaboration and learning

  • Provides ongoing support after the workshop to ensure concepts are applied in meaningful ways

Hurley Write Does NOT ...
  • Use “talking heads” as instructors who lack knowledge about writing

  • Use generic presentations that don’t apply to your key document needs

  • Use a cookie-cutter approach

  • Offer a “one-and-done” workshop with no follow-up

Dillard's
Department of the Army
Covidien
ConAgra Foods