Writing for Consumer Affairs Professionals

Everything your team of consumers affairs professionals needs to know about writing effectively.

Our Courses are Customized for Your Team.

Companies depend on consumer affairs teams to keep customers satisfied. To accomplish this, consumer affairs professionals must have outstanding writing skills. Regardless of the communication venue, their writing must achieve a balance of empathy, precision, and brevity. Our customized onsite or virtual writing for consumer affairs professionals workshops teach these professionals to efficiently plan, write, and revise their documents into a language that their readers can understand.

Course Description

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Choose How to Take the Course:

Onsite
Virtual

In our instructor-led, customized onsite workshop, your team will learn strategies to tailor their writing, drive intended outcomes, and accurately report customer feedback. This workshop, hosted at your facility, is offered in one-, two-, or three-day sessions.

Learn more about onsite training here.

Course Objectives:

Define their various audiences and the specific needs of each audience, including internal stakeholders, external vendors/call centers, and regulatory bodies
Identify the intended outcome of each document they create
Create writing strategies that suit their audience and intended outcome
Understand how to accurately report customer feedback on complaints, inquiries, and compliments
Evaluate and choose language to improve their writing effectiveness, while reinforcing an objective, unbiased tone

In our instructor-led, customized virtual workshop, your team will learn strategies to tailor their writing, drive intended outcomes, and accurately report customer feedback. The virtual sessions are offered in one-, two-, or three-hour sessions.

Learn more about virtual training here.

Course Objectives:

Define their various audiences and the specific needs of each audience, including internal stakeholders, external vendors/call centers, and regulatory bodies
Identify the intended outcome of each document they create
Create writing strategies that suit their audience and intended outcome
Understand how to accurately report customer feedback on complaints, inquiries, and compliments
Evaluate and choose language to improve their writing effectiveness, while reinforcing an objective, unbiased tone

The lessons provided a different perspective on the way I write, it also provided me the opportunity to try and write new [and] different types of correspondence.

Meneleo U.
- Verified Course Attendee

What To Expect

Before the Course

A deep dive by our analysts into your team’s documents
A customized proposal that outlines the topics we propose to cover based on this analysis
A discovery/planning call to ensure that our plan meets your vision
Pre- and post-class assessment (depending on the package you choose)

During the Course

In-class exercises that give participants opportunities to apply concepts
Breakout sessions in which participants work collaboratively to apply concepts and solve writing problems
Examples of your team’s rewritten workplace samples to illustrate concepts
Real-time feedback from the instructor on breakouts
Micro-learning sessions
Socratic discussion
Opportunities for participants to ask questions

After the course

Depending which option you choose, your team can expect:

Scores on participants’ post-class assessment
Access to our digital library, which includes short videos, quizzes, and other resources
Access to Option 1 of one of our online courses
Office hours, so that participants can meet with the instructor, share work, and get personalized feedback
Forums, which is a chat room that participants can use to ask questions and get answers from our team of writing professionals
Personalized coaching and feedback

Why Improve Your Team’s Writing Skills?

Writing doesn’t have to be hard. With our writing courses, your team will learn strategies to write professional, effective consumer affairs documents.