Companies depend on consumer affairs teams to keep customers satisfied. To accomplish that, consumer affairs professionals must have outstanding writing skills. Whether in emails or live chats, their writing must achieve a balance of empathy, precision, and brevity. When reporting to internal audiences, consumer affairs professionals must accurately describe issues and action steps. Our customized onsite consumer affairs professional writing training workshops teach consumer affairs professionals to efficiently plan, write, and revise their documents into a language that their readers can understand.

At the conclusion of this course, participants should be able to

Define their various audiences and the specific needs of each audience, including internal stakeholders, external vendors/call centers, and regulatory bodies
Identify the intended outcome of each document they create
Create writing strategies that suit their audience and intended outcome
Understand how to accurately report customer feedback on complaints, inquiries, and compliments
Evaluate and choose language to improve their writing effectiveness, while reinforcing an objective, unbiased tone

The Hurley Write Difference

We customize all of our workshops using your team’s or organization’s writing examples. Our proven process will ensure that your team has the strategies to write effective documents.

Hurley Write ...

Instructors are experts—they have extensive backgrounds in the science of giving effective presentations
Focuses on your team’s needs in terms of creating and delivering effective presentations
Provides a team experience to ensure ongoing collaboration and learning
Provides ongoing support after the workshop to ensure concepts are applied in meaningful ways