"Writing for Consumer Affairs Professionals"

Companies depend on consumer affairs teams to keep customers satisfied. To accomplish that, consumer affairs professionals must have outstanding writing skills. Whether in emails or live chats, their writing must achieve a balance of empathy, precision, and brevity. When reporting to internal audiences, consumer affairs professionals must accurately describe issues and action steps. Our customized onsite workshops teach consumer affairs professionals to efficiently plan, write, and revise their documents into a language that their readers can understand.