It’s a no-brainer that when team members have good relationships with one another, their performance is impacted positively. As a team leader, you play a critical role in shaping the interpersonal relationships that are critical for your company’s success and effective leadership requires effective communication .
At its most fundamental level, communication is the exchange of thoughts, ideas, and information. However, that communication isn't effective unless the message is received and understood as intended. While communication can take many forms – verbal, nonverbal, and behavioral, for instance – let’s focus on achieving more effective skills for leadership through written communication .
- Stay on topic: Clearly state your intent and what you want the recipient of your message to understand.
- Make it a two-way exchange: If you receive feedback asking questions, be sure to compose a response that clearly addresses each concern. Ensure you understand what the other person is saying and ask questions of your own to clarify if needed.
- Verify understanding: At the end of an instructive piece of written communication, ask recipients to verify understanding and encourage questions. If there is any confusion, you want to clarify early on to avoid wasting time.
- Take responsibility: Effective leadership requires you to realize you're fully responsible for ensuring other people’s understanding of your written communication. If you think the recipients of your message don’t understand, it’s your fault, not theirs.
- Respect those who receive your message: Always write professionally. Use words appropriately and avoid slang and jargon.
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