Better Project Management to Solve Business Communication Bottlenecks


Posted Nov. 10, 2021

Troubleshooting project management: here’s how clear business processes and clear communication drive success.
Key takeaways:
  • A clear workflow helps team members follow procedures and complete tasks.
  • Establishing responsibility allows employees to quickly move projects through the pipeline.
  • A collaborative and communicative environment fosters smoother project completion.
  • SOPs help entire businesses understand the systems that are in place.
It’s a wonder how teams that cannot effectively communicate manage to get anything done. Poor communication on the part of one employee can be enough of a challenge, but it’s a bumpy ride if they are responsible for transmitting information to others! Add to that the pressure of a big project or time-sensitive scenario and things just get chaotic.

The technology tools we’re afforded in 2021 make it easy – sometimes too easy! – to stay in touch, maintain dialogue, and quickly converse. Email, business communication, and even texting platforms have revolutionized our ability to deliver information and be productive. This supports our work teams, but all the communication tools in the world won’t help your business succeed if your teams can’t communicate effectively. In fact, you’re more likely to end up dealing with nonsensical pings all day.

Read on to learn effective and creative ways to be clear and concise, no matter the message.
Project management problems: common pitfalls
Most projects typically call for support and input from many departments, making coordinating logistics complicated. On top of that, the project can easily fall apart if there’s no clearly outlined workflow

Business communication issues typically arise due to a few common factors:
  • No clear workflow 
  • No one has been designated as responsible 
  • Non-collaborative work environment 
  • Different departmental timelines 
  • No SOPs in place that streamline projects or systems
A lack of standard operating procedures (SOPs) is the most obvious reason that communication issues arise. Your team can’t work cohesively without rules and standards, after all.
How to solve project management communication problems
Communication issues can’t be resolved until you realize they’re a problem. Check out these simple solutions to business bottlenecks and get projects back on track.
  • Develop a clear workflow – This is an outlined plan that delineates every step of a project, from inception to completion. It means each team member knows where the project is coming from and where it will go next, thus eliminating superfluous back and forth between departments about the status. (Bonus points if you create a visual representation of it, such as a flowchart.)
  • Appoint task managers – Assign one individual to a specific or set of deliverables rather than leaving responsibilities vague. The head of the task then passes the baton to the next manager, preventing your project from imploding like an overcooked souffle. It’s crazy, but the project actually gets done when you’ve got designated people keeping their eyes on each part. The responsible parties can also communicate about hiccups with other managers to prevent delays.
  • Stop, collaborate, and listen – If your projects tend to get stuck in the conception phase, you could be suffering from a lack of collaboration. Encourage departments to have meetings (or, better yet, exchange clearly written emails) to communicate initiatives and establish or update workflows. Then, adopt interdepartmental communication and collaboration. Help teams work together by giving them platforms and processes that create the sense that they function as a unified team. Develop SOPs so they can use those platforms to troubleshoot or discuss issues in like-minded and goal-oriented ways.
  • Align everything – Businesses often report that each department has its own goals, metrics, measures of success, and bottom lines. That means each team member is focused on delivering what their department needs and worries less about other groups. Encourage project managers or department heads to establish cohesive timelines through clear communication. Getting the entire business operating on shared goals creates an understanding of how one unit and its projects relate to another. Plus, things get done on time.
  • SOP and streamline – How does anyone get anything done or know what to do if your business doesn’t have streamlined SOPs? Everything is so much easier when procedures and steps are defined. Well-written SOPs must be clear, well-written, and easy to follow. Team members who can complete tasks well by following great procedures are happier, and your business runs much more smoothly. 
While updating your systems and unifying goals, it’s crucial to consider that various departments and employees may speak different languages. IT, sales, finance, advertising, and other groups each work on specific tasks and have unique understandings of the business and its goals. Diverse work groups must understand each other and effectively communicate. This is where a business writing course can help.
Better business: enhance your team’s writing skills
A business-wide writing course will help team members write more professionally and clearly, increase productivity, develop rapport across departments, and ultimately help get projects done.

A customized, tailored professional writing course with Hurley Write is the best way to start the process toward better business communication. We’re here to help your team develop the tools they need to write better SOPs and a variety of other technical, business, and scientific documents.

Rallying your team to get projects done is hard enough. Contact the Hurley Write team of professional writing experts for a live writing course demo. We’ll show your team how to write it right and complete projects with ease!